PRE-OWNED DEVICE SALES, WARRANTY & REFUND POLICY

  1. Acceptance of Terms

By purchasing a pre-owned device from Leonstech, the customer acknowledges and agrees to the following Terms and Conditions.

Nothing in this policy excludes, restricts, or modifies rights under the Australian Consumer Law (ACL).

  1. No Change of Mind Returns

Pre-owned devices are not eligible for return or refund due to:

  • Change of mind
  • Buyer’s remorse
  • Upgrade decisions
  • Pricing comparisons

All sales of pre-owned devices are final.

  1. Warranty Period

Leonstech provides:

  • 12-Month Limited Hardware Warranty
  • 3-Month Limited Battery Warranty

from the date of purchase.

Proof of purchase is required for all claims.

  1. Hardware Warranty Coverage

The 12-Month Limited Hardware Warranty covers:

  • Internal hardware malfunction
  • Non-accidental motherboard failure
  • Internal component defects not caused by external damage

This warranty applies only if the device shows:

  • No physical damage
  • No liquid damage or corrosion
  • No impact damage
  • No frame bending
  • No third-party repair or tampering

Leonstech reserves the right to inspect and determine the cause of failure.

  1. Battery Policy

Batteries are consumable components.

Battery warranty is limited to 3 months only.

Battery degradation due to normal ageing or usage is not covered.

  1. What Is Not Covered

This warranty does NOT cover:

  • Cracked screens
  • Liquid damage
  • Cosmetic wear
  • Burn-in or display ageing
  • Software-related issues
  • Damage caused by misuse
  • Power surge damage
  • Unauthorised repair
  1. Warranty Resolution

For valid warranty claims, Leonstech may at its discretion:

  • Repair the device
  • Replace with an equivalent device
  • Provide store credit

Refunds will only be provided where required under the Australian Consumer Law.

  1. Major Failure (ACL)

In the event of a major failure as defined under the ACL, the customer is entitled to:

  • Replacement
  • Refund

as required by law.

  1. Limitation of Liability

Leonstech is not liable for indirect or consequential loss, including:

  • Loss of data
  • Loss of income
  • Business interruption

Customers are responsible for backing up data prior to use.