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1. Acceptance of Terms

By purchasing a pre-owned device from Leonstech, the customer acknowledges and agrees to the following Terms and Conditions.

Nothing in this policy excludes, restricts, or modifies rights under the Australian Consumer Law (ACL).

2. Device Condition Disclosure

All devices sold by Leonstech are pre-owned or refurbished devices.

Customers acknowledge that pre-owned devices may show reasonable signs of prior use including but not limited to:

• Minor scratches or cosmetic wear
• Battery usage history
• Component replacements performed during refurbishment

Cosmetic wear that does not affect device functionality is not considered a defect.

3. No Change of Mind Returns

Pre-owned devices are not eligible for return or refund due to:

• Change of mind
• Buyer’s remorse
• Upgrade decisions
• Pricing comparisons

All sales of pre-owned devices are final unless required under the Australian Consumer Law.

4. Warranty Period

Leonstech provides:

• 12-Month Limited Hardware Warranty
• 3-Month Limited Battery Warranty

from the date of purchase.

Proof of purchase is required for all warranty claims.

5. Hardware Warranty Coverage

The 12-Month Limited Hardware Warranty covers:

• Internal hardware malfunction
• Non-accidental motherboard failure
• Internal component defects not caused by external damage

This warranty applies only if the device shows:

• No physical damage
• No liquid damage or corrosion
• No impact damage
• No frame bending
• No third-party repair or tampering

Leonstech reserves the right to inspect the device and determine the cause of failure.

6. Battery Policy

Batteries are consumable components.

Battery warranty is limited to 3 months only.

Battery degradation due to normal ageing, charge cycles, or usage patterns is not covered.

7. What Is Not Covered

This warranty does NOT cover:

• Cracked screens
• Liquid damage
• Cosmetic wear
• Burn-in or display ageing
• Software-related issues
• Damage caused by misuse or negligence
• Power surge damage
• Unauthorised repair or tampering

8. Warranty Assessment & Repair Time

All warranty claims must be inspected by Leonstech technicians.

Customers agree to allow reasonable time for diagnosis and repair before any replacement or refund is considered.

Repair time may vary depending on parts availability and technical complexity.

9. Warranty Resolution

For valid warranty claims, Leonstech may at its discretion:

• Repair the device
• Replace the device with an equivalent device
• Provide store credit

Refunds will only be provided where required under the Australian Consumer Law.

10. Major Failure (ACL)

In the event of a major failure as defined under the Australian Consumer Law, customers are entitled to:

• A replacement device
• A refund

as required by law.

11. Data Responsibility

Leonstech is not responsible for any data loss.

Customers are responsible for backing up all personal data before using or returning the device for warranty service.

12. Limitation of Liability

Leonstech is not liable for indirect or consequential loss, including but not limited to:

• Loss of data
• Loss of income
• Business interruption

13. Network Compatibility & IMEI Status

Leonstech verifies that all devices sold are not listed as lost or stolen on Australian IMEI databases at the time of sale.

Customers acknowledge that:

• Network compatibility may vary depending on carrier and device model
• Some imported or international models may support different network bands
• Future network changes by carriers may affect compatibility

Leonstech does not guarantee compatibility with all carriers or international SIM cards.

Customers are responsible for confirming carrier compatibility prior to purchase.